We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process so we can provide you with the best information about your bill. An eligibility worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.
Patient Financial Assistance Department
Financial Counselors in the Patient Financial Assistance Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact the Patient Financial Assistance Department for more information and to apply. Call (628)206-3275 or send a message through your MyChart patient portal.
The Zuckerberg San Francisco General Hospital Charity Care and Discount Payment Program Policy is located on the State of California Department of Health Care Access and Information (HCAI) website. Go to website»
Balance Billing
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here.
Hospital Prices
Charge Description Master
List of Billable Items
The Charge Description Master (CDM), or Chargemaster, is a listing of items that could be billed to a patient, payer, or health care provider. The most current Chargemaster can be found on the State of California Department of HealthCare Access and Information (HCAI) website.
Price Transparency
CMS, through its Price Transparency Rule, requires that hospitals make public standard charges. In compliance with the rule, we are making available the following:
- A price estimator tool with shoppable services that allows consumers to estimate the amount they will be obligated to pay when receiving shoppable services.
- A Machine-Readable File with gross charges, discounted cash prices, payer-specific negotiated charges, and de-identified minimum and maximum negotiated charges.
Shoppable Services
English
The prices for services are based on typical visits, and not intended to be representative of the services that may be required for every visit. The actual price a patient is responsible for may be higher or lower based on the actual services provided and a patient may receive separate estimates for professional services from SFGH Medical Group.
En español
Los precios por servicios se basan en visitas típicas y no tienen como fin ser representativos de los servicios que pueden requerirse para cada visita. El precio real que un paciente puede tener que pagar puede ser más alto o más bajo según los servicios que se hayan prestado, y un paciente puede recibir estimaciones por separado de servicios profesionales por parte de SFGH Medical Group.
用中文(表达
服務收費是根據典型就診情況釐定,並不代表每次就診時可能需要其他服務的費用。根據提供的實際服務,患者需負責支付的實際費用可能會較高或較低,患者亦可能會因專業服務而收到三藩市總醫院醫療集團 (SFGH Medical Group) 發出的獨立估價單。
trong tiếng Việt
Giá cho các dịch vụ dựa trên các lần thăm khám thông thường và không nhằm mục đích đại diện cho các dịch vụ có thể được yêu cầu cho mỗi lần thăm khám. Giá thực tế mà bệnh nhân phải trả có thể cao hơn hoặc thấp hơn dựa trên các dịch vụ thực tế được cung cấp và bệnh nhân có thể nhận được các ước tính riêng cho các dịch vụ chuyên môn từ SFGH Medical Group.
Sa Filipino
Ang mga presyo ng mga serbisyo ay nakabatay sa mga karaniwang pagbisita, at hindi naglalayong irepresenta ang mga serbisyong maaaring kailanganin para sa bawat pagbisita. Ang aktuwal na presyong dapat sagutin ng pasyente ay maaaring mas mataas o mas mababa batay sa mga aktuwal na serbisyong ibibigay, at puwedeng makatanggap ang isang pasyente ng mga hiwalay na estimate para sa mga propesyonal na serbisyo mula sa SFGH Medical Group.
На русском
Указанные цены на услуги рассчитаны на основе типового приема, и не ожидается, что они будут соответствовать обслуживанию, которое может потребоваться на каждом приеме. Фактическая сумма, подлежащая оплате пациентом, может быть выше или ниже, в зависимости от оказанных услуг. Также пациент может получить отдельные оценки на профессиональные услуги медицинской группы SFGH.
Machine-Readable File of Standard Charges
This is a machine-readable file that contains a hospital’s gross charges and payer-specific negotiated charges, plus discounted cash prices, the de-identified minimum negotiated charge, and the de-identified maximum negotiated charge for all items and services provided by the hospital.
Call 628-206-8448 for more information.
Payer’s Bill of Rights
The State of California established the Payer’s Bill of Rights which requires that each hospital:
- Make a copy of its CDM (Chargemaster) available on its website.
- Have available by request a list of the 20 most common procedures or services and five room and bed rates.
In compliance with California law, the Zuckerberg San Francisco General chargemaster is available above.
Charity Care and Discount Payment Assistance Policies and Applications
Read here about the hospital’s Charity Care and Discount Payment Assistance Policies and download the Application.
Eligibility & Enrollment
Sign Up for Healthy San Francisco
Available to All San Franciscans
Healthy San Francisco is a program designed to make health care services available and affordable to uninsured San Francisco residents. It is available to all San Francisco residents regardless of immigration status, employment status or preexisting conditions. Patient Access Enrollment staff can also help you learn if you qualify for Medi-Cal or insurance under health reform.
Call 628 206 7800 to make an appointment with our enrollment site.
Helpful Links
Some useful resources you can turn to for financial and other help.
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Medi-Cal Eligibilty
1440 Harrison St
Visit Website
Mon – Fri 8am – 5pm
415 863 9892 -
General Assistance
San Francisco Human Services Agency
Visit Website
1235 Mission St
Mon – Fri 8am – 5pm
415 558 1000 -
CalFresh (Food Stamps)
San Francisco Human Services Agency
Visit Website
1235 Mission Street
415 558 1001 or 877 366 3076 -
Career Link Center (Employment Assistance)
Mission
3120 Mission St
415 401 4800Civic Center
801 Turk St
415 749 7577Southeast
1800 Oakdale Ave
415 970 7762Chinatown
Visit Website
601 Jackson Street
415 677 7500 -
SSI Disability
Social Security Administration
Visit Website
1098 Valencia St
800 772 1213
Mon, Tue, Thu, Fri 9am – 3pm
Wed 9am – 12pm
Closed on federal holidays -
Unemployment
Employment Development Department
Visit Website
745 Franklin Street
800 300 5617 -
Victims of Crime
The California Victim Compensation Program (CalVCP) can help pay bills and expenses that result from certain violent crimes.
Visit Website
415 553 9044