Our Specialty Pharmacy team serves ZSFG patients with complex diseases taking specialty medications. Specialty medications may be more complicated to take or administer, require special storage, or may not be stocked at a retail pharmacy.
We work closely with your doctors at various ZSFG specialty clinics, including dermatology, rheumatology, endocrinology, pulmonology, and oncology to meet your medication needs.
Services we offer
- Refill reminders
- Free medication delivery within San Francisco, including refrigerated medications
- Training on how to administer your injectable medicine
- Regular medication follow-up calls
- Prior authorization and insurance support
- Assistance enrolling in patient assistance programs
We provide personalized patient care by:
- Explaining how the medication can help your condition
- Educating you how to take your medication
- Reminding you when you are due for a refill
- Helping you manage side effects
- Answering questions about your medicines
- Offering a wide range of interpreter services
- Coordinating with your providers in the ZSFG specialty clinics
We are an expanded service of the existing ZSFG outpatient pharmacy.
Frequently Asked Questions
Here are some common questions.
What is a specialty medicine?
A specialty medicine is more complex than a regular medicine you pick up from a retail pharmacy. It may be more complicated to take or administer, require special storage and handling or may not be stocked at a retail pharmacy. Speciality medicines are typically expensive and treat complex conditions such as psoriatic arthritis or systemic lupus erythematosus.
What is the ZSFG Outpatient Specialty Pharmacy?
We are an expanded service of the ZSFG outpatient pharmacy that provides specialized care for certain complex medications. Our dedicated Specialty Pharmacy staff offers a range of additional services to support your safe use of specialty medications including refill reminders and medication follow-up calls, injection training, and free delivery of medicines within San Francisco. We also communicate directly through medical records with your ZSFG providers to improve your access to specialty medicines.
Will my insurance let ZSFG Outpatient Specialty Pharmacy dispense the medication?
We are contracted with most insurances in the San Francisco Bay Area. If your insurance requires the use of a specific pharmacy, we will transfer the prescription there and they will contact you.
How can I refill my medication?
To request a refill using the prescription number, call 628-206-8107 at any time. To request a refill directly from the Specialty Pharmacy staff, call 628-206-6815, Monday – Friday 8:00am – 4:30pm
How do I dispose of my sharps container?
The ZSFG outpatient pharmacy can provide you with a free sharps container. When full, you can return the closed sharps container to the ZSFG outpatient pharmacy and we will give you a new empty container to take home.
Pick-up and Delivery
Weekdays 9:00am – 8:00pm, Saturdays 9:00am – 1:00pm
1001 Potrero Ave Building 5 — 1st Floor
San Francisco, CA 94110
Prescription Delivery is available within San Francisco.