Call 911 If You Have a Medical Emergency.
Or go to your nearest emergency room.
The visitation guidelines below apply to all visitors including and not limited to: City and County of SF, UCSF, and first responder / emergency personnel, volunteers, and students.
Our team is taking special precautions to keep you and your loved one safe while at ZSFG. These guidelines can change as the status of COVID-19 changes in our community. To keep everyone safe, masking is still required for all patients, staff and visitors in all areas where patients are present.
Download Visitation Guidelines (updated 11/14/23)
Changes to Visitation and Screening
- Visitor In-person screening in the lobbies has ended. Visitors are to self-screen using the symptom screening poster.
- The Emergency Department has welcomed visitors back. One visitor for adult patients and two visitors for pediatric patients are allowed.
- Outpatient visitation continues to be limited to compassionate exceptions due to waiting room capacity limits. This will be reassessed in the coming months.
- Visitors will need to check in at the lobby and present a photo ID.
Visitors are not permitted. Compassionate exceptions apply.
Monday-Sunday 10:00am – 8:00pm
No overnight visits.
General & ICU:
Four (4) healthy visitors at a time.
4:00pm – 5:00pm & 6:00pm – 7:00pm
Saturday/Sunday & Holidays:
12:00pm – 2:00pm, 4:00pm – 5:00pm & 6:00pm – 7:00pm
Emergency Department Visitation
- Adults may have one (1) healthy visitor
- Pediatrics may have two (2) healthy visitors
Skilled Nursing Visitation – 4A
Visitation is permitted 7 days a week from 10:00am – 8:00pm. Maximum of two (2) healthy visitors per resident per day.
Patient and Loved One Support
We understand the importance of social connections and healing.
To stay connected with your loved one, we have support programs in place.
For questions, call The Office of Patient Experience (628) 206-5176.
We are here for you and your loved one in these times of emotional stress. Please let a member of the healthcare team know if you and/or the patient would like a phone call from our spiritual care team.
Meet My Loved One
Although you may be unable to be with your loved one, we want to provide personalized, supportive, and compassionate care for them as if you were at the bedside. You can complete the “Meet My Loved One” questionnaire to share what you want us to know about the patient and their needs. For a copy, ask the Patient Experience team in the main lobby.
Healing and Encouragement Notes for Patients
If you wish to send the patient a note or a photo that can be posted in their room, we will make sure it gets to your loved one. Please send the photo or note as an email to firstname.lastname@example.org and include your contact information along with the patient’s name.