MyChart Login

We’re Here to Help. Call 628 206 8000 .

Patient & Visitor Resources Getting here, finding your way around, and getting the help and support you need.

Call 911 If You Have a Medical Emergency.

Or go to your nearest emergency room.

Beyond Medical Care

Our team is taking special precautions to keep you and your loved one safe while at ZSFG. We have put special restrictions in place for visitors. These restrictions can change as the status of COVID-19 changes in our community.

The guidelines apply to all employees of the City and County of San Francisco, UCSF, first responder and emergency personnel. To keep everyone safe, masking is required for all patients, staff, and visitors in all areas where patients are present. 

We are here to serve you in ways that go beyond medical treatment.

We know that good health means more than great doctors and medical services. Whatever your age, gender, background, neighborhood – we care about all of you.

Visiting Hours

Visiting Hours – Inpatient

Visiting Hours:
Monday-Sunday 10:00am – 8:00pm
No overnight visits.

General & ICU: Four (4) healthy visitors at a time.

4:00pm – 5:00pm & 6:00pm – 7:00pm

Saturday/Sunday & Holidays:
12:00pm – 2:00pm, 4:00pm – 5:00pm & 6:00pm – 7:00pm

Emergency Department Visitation

Adults may have one (1) healthy visitor.

Pediatrics may have two (2) healthy visitors.

Visiting Hours – Outpatient

Visitors are not permitted. Compassionate exceptions apply.

Skilled Nursing Visitation – 4A

Visitation is permitted 7 days a week from 10:00am – 8:00pm.

Maximum of two (2) healthy visitors per resident at a time.

Changes to Visitation and Screening

Get more detailed information with our visitation guidelines page or download the latest PDF.

  • Visitor In-person screening in the lobbies has ended. Visitors are to self-screen using the symptom screening poster.
  • The Emergency Department has welcomed visitors back. One visitor for adult patients and two visitors for pediatric patients are allowed.
  • Outpatient visitation continues to be limited to compassionate exceptions due to waiting room capacity limits. This will be reassessed in the coming months.
  • Visitors will need to check in at the lobby and present a photo ID.

Other Services

Medical Records

You can request a copy of your medical records at

Request Medical Records


Main Building 5
1st Floor, Room IP3

628 206 8107

628 206 4540 (medication refills)

Mon – Fri 9:00am – 8:00pm
Sat  9:00am – 1:00pm
Closed Sundays and Holidays


Main Building 5
2nd Floor

Hours: The Cafeteria is closed to the community. Patient visitors are allowed to obtain meals though seating is not available in the cafeteria.

Mon – Fri
Breakfast 6:30am – 9:30am
Lunch 10:30am – 2:00pm
Dinner 4:30pm – 7:00pm
Closed 4:00pm – 4:30pm

Sat & Sun
Breakfast 6:30am – 9:30am
Lunch 11:00am – 1:30pm
Dinner 4:30pm – 7:00pm
Closed 10:30am – 11:00am and 4:00pm – 4:30pm

Emergency Department Resources

Please download a PDF of the “What to Expect in the Emergency Department (ED)” brochure. It is in English, Chinese, Spanish, Filipino, Russian, and Vietnamese.

Call 911 If You Have a Medical Emergency.

Or go to your nearest emergency room.

Zuckerberg San Francisco General Hospital & Trauma Center
1001 Potrero Avenue
(between 22nd and 23rd Streets)
San Francisco, CA 94110

View Google Map

“When I see the hospital, the word that comes to mind is community.”

Richard Santana, RN