We’re Here to Help. Call 628-206-8000
If you’re new to Zuckerberg San Francisco General, start here. We’ll do our best to point you in the right direction.
We give top medical care in a caring place. We serve all San Franciscans, no matter their ability to pay.
You can learn how to get here, find your way around, and get the help and support you need.
We provide world-class care for the people of San Francisco, regardless of ability to pay or immigration status.
We’re here to help with billing matters related to your care at Zuckerberg San Francisco General. All patients must complete the hospital’s financial eligibility process. Then we can provide you with the best information about your bill. An eligibility worker will get your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.
Financial Counselors in the Patient Financial Assistance Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact us for more information and to apply. Call (628) 206-3275 or send a message through your MyChart patient portal.
The Zuckerberg San Francisco General Hospital Charity Care and Discount Payment Program Policy is located on the State of California Department of Health Care Access and Information (HCAI) website.
As of February 1, 2019, we are putting a halt to balance billing until a plan to improve long-term billing practice is implemented. You may read about our commitment here.
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided on this notice. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.
The Charge Description Master (CDM), or Chargemaster, is a listing of items that could be billed to a patient, payer, or health care provider. The most current Chargemaster can be found on the State of California Department of HealthCare Access and Information (HCAI) website.
Centers for Medicare and Medicaid Services (CMS), through its Price Transparency Rule, requires that hospitals make public standard charges. In compliance with the rule, we are making available the following:
A price estimator tool with shoppable services that allows consumers to estimate the amount they will be obligated to pay when receiving shoppable services. A Machine-Readable File with gross charges, discounted cash prices, payer-specific negotiated charges, and de-identified minimum and maximum negotiated charges.
The prices for services are based on typical visits, and not intended to be representative of the services that may be required for every visit. The actual price a patient is responsible for may be higher or lower based on the actual services provided and a patient may receive separate estimates for professional services from SFGH Medical Group.
This is a machine-readable file that contains a hospital’s gross charges and payer-specific negotiated charges, plus discounted cash prices, the de-identified minimum negotiated charge, and the de-identified maximum negotiated charge for all items and services provided by the hospital.
Call 628-206-8448 for more information.
The State of California established the Payer’s Bill of Rights which requires that each hospital:
In compliance with California law, the Zuckerberg San Francisco General chargemaster is available above.
County Adult Assistance Programs (CAAP) 1440 Harrison St Mon – Fri 8am – 5pm 415-863-9892 Visit Website
San Francisco Human Services Agency 1235 Mission St Mon – Fri 8am – 5pm 415-558-1000 Visit Website
Financial Counselors in the Patient Financial Assistance Department are here to help you apply for our Charity Care and Discount Payment financial assistance programs that can help you pay your bill. Contact the Patient Financial Assistance Department for more information and to apply. Call 628-206-3275 or send a message through your MyChart patient portal.
Financial Counselor – Patient Financial Services Eligibility Department 628-206-3275 Monday – Friday 8:00 a.m. – 11:30 a.m. and 1:00 p.m. – 5:00 p.m. Or send a message through your MyChart patient portal
Get More Information
San Francisco Human Services Agency 1235 Mission Street 415-558-1001 or 877-366-3076 Visit Website
Mission 3120 Mission St 415-401-4800
Civic Center 801 Turk St 415-749-7577
Southeast 1800 Oakdale Ave 415-970-7762
Chinatown 601 Jackson Street 415-677-7500 Visit Website
Social Security Administration 1098 Valencia St 800-772-1213 Mon, Tue, Thu, Fri 9am – 3pm Wed 9am – 12pm Closed on federal holidays Visit Website
Employment Development Department 745 Franklin Street 800-300-5617 Visit Website
The California Victim Compensation Program (CalVCP) can help pay bills and expenses that result from certain violent crimes. 415-553-9044 www.CALVCP.ca.gov Visit Website
Call 628 206 8000 for General Information Call 911 for a Medical Emergency