Outpatient Specialty Pharmacy Services

Specialty Medication Needs

Our Specialty Pharmacy team serves ZSFG patients with complex diseases needing specialty medications. Specialty medications may be more complicated to take or administer. They may need special storage. They may not be stocked at a retail pharmacy.

We work closely with your doctors at various ZSFG specialty clinics to meet your medication needs.
Those include dermatology, rheumatology, endocrinology, pulmonology, and oncology clinics.

We are an expanded service of the existing ZSFG outpatient pharmacy.

Outpatient Specialty Pharmacy Services Locations

Outpatient Specialty Pharmacy

1001 Potrero Ave.

San Francisco CA 94110

Building 5 | 1st Floor

Phone: 628-206-6815

Get Directions

Hours

Monday: 9:00am - 8:00pm
Tuesday: 9:00am - 8:00pm
Wednesday: 9:00am - 8:00pm
Thursday: 9:00am - 8:00pm
Friday: 9:00am - 8:00pm
Saturday: 9:00am - 1:00pm

Services We Offer

Refill reminders
Free medication delivery within San Francisco, including refrigerated medications
Training on how to administer your injectable medicine
Regular medication follow-up calls
Prior authorization and insurance support
Assistance enrolling in patient assistance programs

We Provide Personalized Patient Care

Explaining how the medication can help your condition
Educating you how to take your medication
Reminding you when you are due for a refill
Helping you manage side effects
Answering questions about your medicines
Offering a wide range of interpreter services
Coordinating with your providers in the ZSFG specialty clinics

Pick-up and Delivery

Prescription Pick-up:

Weekdays 9:00 a.m. – 8:00 p.m., Saturdays 9:00 a.m. – 1:00 p.m.
Closed Sundays

1001 Potrero Ave Building 5 — 1st Floor
San Francisco, CA 94110

Prescription Delivery is available within San Francisco.

Phone: 628-208-6815

Frequently Asked Questions

Here are some common questions.

What is a specialty medicine?

A specialty medicine is more complex than a regular medicine you pick up from a retail pharmacy. It may be more complicated to take or administer. It may need special storage and handling. It may not be stocked at a retail pharmacy. Speciality medicines are typically expensive and treat complex conditions such as psoriatic arthritis or systemic lupus erythematosus.

What is the ZSFG Outpatient Specialty Pharmacy?

We are an expanded service of the ZSFG outpatient pharmacy. We provide specialized care for certain complex medications. Our dedicated Specialty Pharmacy staff offers a range of additional services to support your safe use of specialty medications. These include refill reminders and medication follow-up calls, injection training, and free delivery of medicines within San Francisco. We also communicate directly through medical records with your ZSFG providers to improve your access to specialty medicines.

Will my insurance let ZSFG Outpatient Specialty Pharmacy dispense the medication?

We are contracted with most insurances in the San Francisco Bay Area. If your insurance requires the use of a specific pharmacy, we will transfer the prescription there and they will contact you.

How can I refill my medication?

To request a refill using the prescription number, call 628-206-8107 at any time.

To request a refill directly from the Specialty Pharmacy staff, call 628-206-6815, Monday – Friday 8:00am – 4:30pm

How do I dispose of my sharps container?

The ZSFG outpatient pharmacy can give you a free sharps container. When full, you can return the closed sharps container to the ZSFG outpatient pharmacy and we will give you a new empty container to take home.

Outpatient Specialty Pharmacy Resources

340B Program

We are thankful to be supported by the 340B program. It allows us to provide medications to our patients who might not be able to afford it. Please read this document for more details about this program that is vital for our patients.