Emergency Care

Zsfg Ed AmbulanceWe are the only Level 1 Trauma Center in San Francisco and Northern San Mateo counties. We have state-of-the-art emergency and urgent care to address all immediate medical needs.

Emergency Care Locations

Emergency Department

1001 Potrero Ave.
San Francisco CA 94110
Building 25 | 1st floor
Phone: 628-206-8000
Get Directions

Hours

Open 24/7

Age-Friendly Emergency Department

1001 Potrero Ave.
San Francisco CA 94110
Building 25 | First Floor
Patient Navigation Phone: 628-206-1125
Social Worker Phone: 415-519-3277
Get Directions

Hours

Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm

 

What to Expect in the Emergency Department (ED)

Visiting an ED can be unexpected and a scary experience. We will do our best to make your visit as comfortable as possible for you. Here is some information to help you know what to expect during your visit.

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Why Am I Waiting

If you feel worse while you are waiting to be seen, please let the triage staff member know immediately.

These are some common reasons for longer wait times:

  • The sickest patients get seen first even if they arrive after you.
  • Your clinician and/or nurse may be waiting for your test results.
  • Your clinician may be scheduling more tests, ordering imaging scans, or discussing your case with a specialist.
  • Your medications are being prepared by one of our pharmacists.
  • Availability of a hospital bed.

Important Information

  • Patients are not seen in the order that they arrive at the ED. At all times, we prioritize patients according to how serious their conditions are.
  • Please do not bring valuables with you to the ED. If you do, please have a family member or friend hold them while you are being treated.
  • Interpreters are available 24/7 at no cost.
  • Financial counselors are available by appointment to anyone who may need assistance.

The Emergency Department Process

Step 1

Triage Icon

Triage

  • A triage staff member will check your vital signs, ask you about your symptoms, and assess your condition.
  • The sickest patients are seen first.
  • You may be taken directly to a room in the ED or asked to wait in the waiting room.
 

Step 2

Registration Icon

Registration

  • A staff member will ask you for your identification and demographics.
  • You do not have to have health insurance to be taken care of.
 

Step 3

Treatment Area

Treatment Area

  • You will be taken into the ED for your visit.
  • You may be placed in a room or hallway, and you may be asked to move.
 

Step 4

Clinicians Exam

Clinician’s Exam

  • You will then be examined by clinicians who are experts in Emergency Medicine.
  • They will assess, diagnose, and treat your current medical condition.
  • You will also have a nurse assigned to you.
 

Step 5

Testing

Testing

  • The clinician may order tests to help diagnose or treat your condition.
  • It takes time for your clinician to get the test results and review them.
  • This will impact the amount of time you are waiting in the ED.
 

Step 6

Treatment

Treatment

  • The clinician will discuss next steps in your care.
  • If you can safely go home, a team member will review the instructions with you and make sure you understand how to care for yourself.
 

Step 7

Your Feedback

Your Feedback

We want to hear about your experience and care about what you think. You will receive an email, phone call, or text message with questions about your experience in the ED. Your response tells us what we are doing right and what we need to do better.

 

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Contact

Call 628 206 8000 for
General Information

Call 911 for a
Medical Emergency

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First Responders

Find Us

1001 Potrero Ave
San Francisco CA 94110